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FREQUENTLY ASKED QUESTIONS

Who can stock Light-Glow?

All trade customers, nationwide and at the international! We do not offer area or postcode exclusivity but we always make sure your interests don’t clash with others by avoiding too close proximity between businesses or the same range of products stocked.

How can I see your prices?

You just have to create an account with us, we will supply you a username and a password. Once that’s done you will be able to access our trade prices and place your first order!

What is the minimum order value and shipping costs?

The minimum order is £100 exc. VAT, for free of charge carriage minimums please click here.

What is the delivery time?

It depends on your location, and unless you request a specific delivery date we usually deliver the next working day for the mainland if you place your order in the morning. For the Highlands, offshore islands and Northern Ireland it usually takes 3 working days. Pro forma customers, please don’t forget to pay for your order as soon as possible or you might expect delivery delays.

As for international deliveries, it will totally depend on the country it is send to, get in touch with us so we can figure it out together!

Do your prices include VAT?

Our prices are shown exclusive of VAT. The current VAT rate is 20%.

What do you suggest to display your candle holders?

We believe the display is EVERYTHING, that’s why we have you sorted. Please check our displays & accessories category in “shop”. You will find there a plug-in light to have your products lit up all day long and a beautiful brand new furniture of 4×4 to show your customers your lovely range.

Do you have a packing size?

Yes we do! Please have a look at our pricelist (contact us) to find out, it is shown next to each title category.

How do I place an order?

You’ve got the choice: you can order through the website, email us your order or give us a call. You can even deal directly with the sales representative in your area. (don’t worry, we will put you in touch with them)

In certain occasions, you could also hand in your order to us directly at a trade fair, we do many throughout the year and we will keep you updated regarding that.

How do I pay for my order?

For new customers, we require pro forma payment before sending out the order. We accept cheques and bank transfers.

Click here to find all the info you need.

Can I order now for future delivery?

Absolutely! Just let us know the date and we will book it in.

I would like to amend my order but it’s already placed, how can I change it?

Just give us a call on +44 203 239 3288 and we will amend it on the spot for you considering it hasn’t been processed with the warehouse yet.

Some of my goods have arrived damaged. How do I return them?

Oh no! If your goods arrive in an unsatisfactory condition please send us an email with pictures of the damaged products  within 48 hours of receipt and we will sort it.

I have received some incorrect items. What do I do?

Our Warehouse team always do their best to send out the orders correctly but we’re imperfect and sometimes a mistake slips in. If this is the case, we would like to sincerely apologise. Please let us know within 48 hours of receipt and we will fix it.

I forgot my password, help!

Never forget we are here to assist you, just give us a call or email and we will supply you a new password.

Are all your products shown on the website in stock?

Unfortunately our website does not automatically update stock levels, if a product goes out of stock or back in stock, we will update its availability in the most brief delays.

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